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Deon N

1 reviews | Active since Jul 2018

03 Jul 2018, 13:38

FNB PAID UP LETTER

Good day, I have settled my account a week ago now. I have been dealing with Petunia Khoza ********** I have been sending her mails regarding my paid up letter and have got no response from her. but she was quick enough to respond to mail whe I requested a settlement amount. please can I get an answer regarding this.

Regards Deon Naidu

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2018, 16:22
Official

Good day Deon Naidu,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

DN
Deon N's update09 Jul 2018, 11:56
Reviewer Update
Good day I have received a call last week stating that I will receive the paid up letter on Friday but until today I have not received anything.
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2018, 12:20
Official

Good day Deon,

Thank you for bringing this matter to my attention.

I have requested that FNB Loans provide me with a copy of the paid up letter in order fo me to forward it to you.

Please accept my apologies for the delay.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)