1 reviews | Active since Jun 2022
Fnb - paid load to incorrect account
Loan paid out into incorrect account.
Facts • verified by consultant at the branch that the account the funds were meant to be paid into was incorrect. • the consultant tried calling whoever was meant to be able to help and could not get through.
Why we could not get through • The first person on the call heard the entire query and then decided that we should be routed elsewhere. We were routed to the exact IVR system that led us to the person who just heard our query for 10 minutes and with no direction , routed the call.
• We were then forced to pop it the call down and redial , however we now waited for 20 minutes with no answer.
I did not take leave from work for the entire day so I had to be leave.
* Its been an entire week now and nobody has reached out to resolve this.
I was in America last week and after following all the necessary steps to ensure that my cards work abroad , they declined at over 50% of the locations I swiped at.
Day 1 - I noticed the error and informed the in app chat advisors.
Fadeelah ,
Veronique
and two others , for a period of over 30 minutes told me that I am wrong and that what im saying is nonsensical.
They routed the chat 4 times , where i was told that funds were paid into the incorrect account because the system defaults to that.
I think its now day 10 or 11 , Ive received one email a few days ago where someone closed my query and said that the funds were paid out ?
Its a bloated call centre , you could retrench 85% of the company and I bet the trains would still run on time and nobody would even notice anything.
I want a resolution today , I'm sharing those chats to the relevant complaints commissions , im going to post it to social media and name and shame those 4 intelligent advisors.
I don't believe that there is still no SLA , or clear indication other than 'i sent the email'
I Don't understand what the need for me to wait is ? i doubt someone is sitting at their desk crunching the keyboard every living second , its just silly now , it really is the worst experience that ive had.
i don't ever complain , but this is incompetence and whoever leads the departments that owns the SLA's and workflows should be fired , theyre useless if this is the best they can do.
fnb chose headcount over talent
Day 1 - I noticed the error and informed the in app chat advisors.
Fadeelah ,
Veronique
and two others , for a period of over 30 minutes told me that I am wrong and that what im saying is nonsensical.
They routed the chat 4 times , where i was told that funds were paid into the incorrect account because the system defaults to that.
I think its now day 10 or 11 , Ive received one email a few days ago where someone closed my query and said that the funds were paid out ?
Its a bloated call centre , you could retrench 85% of the company and I bet the trains would still run on time and nobody would even notice anything.
I want a resolution today , I'm sharing those chats to the relevant complaints commissions , im going to post it to social media and name and shame those 4 intelligent advisors.
I don't believe that there is still no SLA , or clear indication other than 'i sent the email'
I Don't understand what the need for me to wait is ? i doubt someone is sitting at their desk crunching the keyboard every living second , its just silly now , it really is the worst experience that ive had.
i don't ever complain , but this is incompetence and whoever leads the departments that owns the SLA's and workflows should be fired , theyre useless if this is the best they can do.
fnb chose headcount over talent
Even feedback seems to be beyond their capability.
This is sickening and not right , fix your error.
Even feedback seems to be beyond their capability.
This is sickening and not right , fix your error.