FNB OWNS ME AND MY MONEY!

Have always been happy with FNB but hate the fact that they cannot assist me with reversing a debit order during this Covid 19 period. Apparently they have signed an agreement that they would not reverse any debits and that the client should contact the service providers for refunds or cancellations of debit orders or apply for Covid 19 relief with FNB. Well, i do not want to do any of that! I want to reverse my car insurance premium as i am not paying another month for a car that is in the possession of the insurance provider! Car insurance is paid in advance and i have already paid for 2 months whilst the car is not in my possession. Besides this i have other disputes with my insurer and after contacting them numerous times, they are still not resolved. I have requested the service provider to refund me but it seems my request falls on deaf ears. I am also still waiting for a manager to call me also after numerous requests. I have never requested the reversal of a debit order and understand the impact it will have on my credit record. I am at my wits end and refuse to allow the insurance company to do as they please with me. Instead of tending to my issues, they increased my premium, another reason for the reversal request. Who is FNB to make such decisions on behalf of all their clients? In the end it is still my money!!! There are other issues besides Covid 19 you know!!! I demand a reversal of my insurance premium which was deducted on the 25th of April!!!! It is my money!!!!! If it is not reversed i expect you to sort out all my car insurance issues with the service provider!!!!!!