FNB owes me R35,000!!!

I am extremely disappointed with how FNB has handled my ***** case. A total of R35,000 was ****** from my FNB savings account, and despite logging a ***** case with the bank and a ******** case with the police department, the bank’s response has been severely lacking.

The only communication I received from FNB was a call from the case worker, Boitumelo, who informed me that she would be handling my case. Since then, I have been trying to get in touch with her for the last month, but every time I call the ***** department, I am told that the case is being escalated to her and she will contact me. This has been the response for weeks now, and it is beyond frustrating.

FNB’s customer service and response time are absolutely ridiculous. I do not care how they do it, but FNB is responsible for reimbursing the ****** money. Their lack of urgency and communication in handling such a serious matter is unacceptable. I would not recommend FNB to anyone based on this experience. I will be escalating this matter to social media.