SS
Shaik S
1 reviews | Active since Dec 2017
19 Nov 2018, 10:09
FNB overcharging clients
I understand that as a Gold cheque account holder my latest 3 monthly statements are free. I was browsing through my account and i saw that i was charged exorbitant statement fees when i did downloaded the FREE statements which is included in the R105 cheque fee i pay end of the month. Furthermore when i upgraded my account i was advised by consultant i have unlimited EFTS, at the end of this month i saw i was charged with R15.80 value added service fees and R45 service fees. Then R99 went of my account with ref UPS NCONNUPS which i hve no knowledge off.
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FNB (First National Bank)'s replyOfficial
19 Nov 2018, 11:13Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Nov 2018, 11:13
Official
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)