1 reviews | Active since Dec 2016

03 Aug 2017, 10:07

FNB overcharging

<p>You guys really give me a headache, How do you justify charging over R200+ for "items paid no funds" when on the date specified i didnt do any transactions? you also charge me R200+ for account fee, Added services, and services fees. thats over R400 on charges.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 10:30
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that reference number ***NF was issued for your complaint.

I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)