SK
Sihle K
1 reviews | Active since Jan 2018
21 Nov 2018, 16:18
FNB overcharged me for no reason
I have used FNB for some time now and just upgraded to a premium account. Two days later I get smacked with a R600 fee for transactions that were successful when they were conducted. The rude staff member tells me this is because of past successful transactions billed later when enough funds are not available. Everytime I transact I check my balance on their app but this one time I did not so I would understand a R120 charge for insufficient funds on one transaction but the R600 I don't get. My gold cheque did not give such problems, and transactions that were billed on my gold cheque on the 15th get billed on the 21st? #FNBMustFall #FNBIsNotFair #LeaveFNB #FNBUnfriendlyStaff
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FNB (First National Bank)'s replyOfficial
22 Nov 2018, 09:12Good day Sihle Kgotso,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Nov 2018, 09:12
Official
Good day Sihle Kgotso,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)