YV
YOLANDE V

1 reviews | Active since Mar 2018

07 Mar 2018, 14:10

FNB - Over promise under delivered

About four months ago I reported ********** transactions at the FNB ***** helpline. The transactions went of while I was on the phone with the consultant. He stopped my cards and said I will be refunded. Its been almost four months and I haven't been contacted by anyone even though I did follow up. I'm really concerned about my money and savings. Over promised under delivered.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Mar 2018, 14:43
Official

Good Day NOFILTER ,

Thank you for your posting,

Kindly be advised that we where told you was sent an email with contact details in order to enquire on the outcome of the case.

Please call the ***** center on *** OPT 2. However I have escalated this matter as well.

Ref: ***NF

Kind regards,

Regards,

Client experience team