1 reviews | Active since Jul 2018
FNB outstanding balance assurance plan is a ****.
I was recently retrenched and have an outstanding balance assurance plan on my FNB Platinum credit card. I sent an email to FNB informing them of this cover and also asking what needs to be done to either notify them of this or to get the cover to now come into play. Well guess what? They just don't reply to the emails, but instead continue to send me emails demanding payment. What now?????
Good Day Rupert Adamstein ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Rupert Adamstein ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***