FNB :-) Our Service to You - ReferenceRj***~1

FNB representative phoned me on the 28th and I explained to him about my complaint with them and he promised me to talk to his boss in the morning and comeback to me and he promised that he would be able to resolve it after they have talked because when they talked about it before he could talk to me they were thinking that I would be refunded half the money they took but after I explained how this whole matter started he assured me that I would get the full refund. He told me he would call me the next day at 10:00 and I waited for his call until 11:30 and had to attend to my business that I just started so I had to o buy food for my ***gery farming. I only saw a miss call which was at 11:54 and I could not hear the phone because I was driving and they have not comeback toe since then and I would like their response to be in writing because if they can not assist me my ex-husband wants to take this further with Ombudsman since he never knew about this loan from the beginning and the money they took is his not mine and it was meant to settle another account .