Fnb Otp's

To all Fnb customers. If you port your cell number, you will not be able to use the Fnb app anymore. I refer to query reference number Rv ********** 7186. I have been trying to sort my problem which is not receiving otp's from Fnb. I have contacted the help centre multiple times and each one of them gave difference so called solutions.

In my opinion, they are a waste of airtime and should go for more training. I visited the fnb branch and my problem is still not resolved.

How is it possible that Fnb promotes and encourages customers to make use of their digital platforms but cannot solve problems. I have used the app fine until I ported my number. Surely a lot of customers have also done so. Why am I not receiving OTP'S Fnb.