1 reviews | Active since Mar 2018
FNB OTP not working well
The OTP has been dysfunctional for more than 6 months. No one seems wiling, at FNB, to acknowledge that there is a problem. The OTP arrives on average 2 hours later! It's very frustrating.
Good Day Hossana Twinomurinzi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Hossana Twinomurinzi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***