1 reviews | Active since Jan 2014
FNB OTP contact number Hell
<p>I went to my local branch to change the cell number linked to my account, gave them written instructions of what needed to be done, was advised that this was complete, and received SMSes to confirm. However, when trying to buy online, I do not receive an OTP. </p> <p>So I returned to the branch – twice - to get this sorted. The claim is that this can be done at the ATM. Not true – even the FNB staff cannot get it to work at the ATM. As this comes at the end of a string of bad service experiences with FNB, I am now TOTALLY frustrated with this bank – you should be charged for WASTING OUR TIME.</p>
Good day Mr. britnat
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. britnat
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***