FNB ordeal

My name is Neo I wrote on this platform about my experience with FNB insurance, I submitted a claim on 28 July for an accident . My claim was approved and authorized 15 August. On the 5th of September I was told I need to submit car papers so that they can pay me out of. Today is 12th of September nothing has been effected. Today I spoke to claim handler her name is Refilwe who told me the payment needs signatures from many people . Yesterday I spent whole day calling them and they kept on telling me they are waiting for a form. I complained to a lady from complaints department , her name is Brenda she did nothing about whole of this . They are not who they say they are. At some point a claim handler by the name of Clifort once told me his colleague that I spoke to previously is not at work not knowing I spoke the person early that day . It’s a ****. They are selling lies . Since I submitted the claim no one gets to call u and update u. All u need to do u must run after them then they will update u . When u are in an accident they even go as far as calling ur partner and ask her if she knows u were in an accident coming from whatever location u were at. About is happening there