TP
Tsholanang P

1 reviews | Active since Jul 2018

05 Aug 2018, 00:25

FNB ORCHESTRATED A FREEZE ON MY ACCOUNT

After my previous review, this was FNB's Leoni T****ie's response:

"Good day Mr Pule

Following the matter reported to our area for resolution, kindly note that the account was implicated in a Ponzi scheme in 2016 and as such the victims opened a ******** case against yourself and the business account.

The funds in the account will therefore not be released, until the investigation has been completed by the South African Reserve Bank (SARB) and the South African Police Services (SAPS).

The investigating officer at SARB MaryRose Mafalo ********** .

The Police case was registered at Mfuleni cas number 424/03/2016 – Investigating officer B Struwig - ********** 500.

You may contact the above persons to finalise the matter.

Regards"

I find the above response from FNB disturbing; because as far as I could check, FNB froze my account before the above suspected charges were placed.

Technically, the above case was opened by the relevant client after seeing no operation from our side of business. For the fact that funds were stuck in our account, we couldn't operate.

For the mere fact that FNB chose to place the account on hold way before any case was opened by anyone, I believe that all the aforementioned was orchestrated by an instigator.

Fnb Business Cheque Account: T PULE T/A CREATIVE SUPPLIERS ********** 3861

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2018, 11:53
Official

Good day Tsholanang Pule,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Business Banking and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)