FNB operators unable to assist and put down phone

I just become a new FNB client and I regret that I've made the move. I called the helpdesk to assist adding recipients as there are an error on my checques account. I've been redirected from one department to another. After an hour I've been directed to lost card department whereby the official informed me that I should not call this number if I have normal banking queries. I totally lost it and end the call. I tried again to call the Helpdesk. 1st time the agent put me on hold and then disconnected my call. I've phone again, another agent put me on hold to investigate the matter and then disconnected my call. I am beyond frustrated because I can't do anything with my account.