FNB operating *****ulently - ********** service

I tried applying for a student loan via the online portal with FNB. The online system kept populating with the incorrect information so I sent emails and called in to have this resolved on countless occasions. I was even advised to go into the branch for my details to be verified for the application. I went into the branch on 97 Long Street and was meant to be assisted by Sinethemba, who left me for over 20 minutes without assisting me. I had to contact the contact centre from my mobile device while in the branch to try and get this sorted, to no avail. Sinethemba later on returned and was advised to apologise for the poor service he had given me on that day, however, he couldn't even be bothered to do that.

He took my details down advising that he would call me back to follow up on my application, but never called me back. I even put the application through via the bank's system and still did not receive a call back regarding the student loan.

I called the call centre multiple time to get this sorted as credit inquiries had been logged on my credit report but I was advised that my application did not reflect on the system. I even requested a call back from a manager - Ashlynn Tombern -when I spoke to Nomalungelo, however, no one has called me back ever since. This means that FNB is operating *****ulently as they are logging inquires on my credit report while stating that there is no application reflecting on their system.

Disgusting service.