FNB open account online...waste of time

Item: FNB (First National Bank)
Rating: 2
Author: Laurencia C

I opened a smart account online. Received a messge from FNB to collect my new card at Northmead square. Got t the bank this morning stood in the collections que for half an hour. The assistant doing rounds ensured me that I am in the right que. Got to the front......the lady advised that because it is a new account I have to see the consultants to fill in forms and and and......I have to stand in another que...... this is unacceptable. Why send out a sms to say the card is ready for COLLECTION when it is not...waste of time!!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

27 Jun 2015, 11:59

Hello Lauren1991,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 711371.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply27 Jun 2015, 11:59

Official