FNB oops I ****** you again and again

This is a complaint about the lack of feedback and unprofessional-ism shown in my last complaint. I have not heard anything back from FNB since the evaluator came through to my house to take photos over a week ago. Since then , Outsurance has stepped up and sent an engineer to my property at their own cost to assess the damages to my property.

Please note excerpt from engineer's report below.

"Boundary walls c) The non-retaining boundary walls (Walls B & C) do not comply with the requirements of the National Building Regulations (NBR) SANS10400-K: Walls. The maximum permissible height for a 140mm wide hollow block wall without piers is 1.2m, significantly lower than the Client’s walls of varying height 1.8-2.4m. d) The retaining boundary wall (Wall A) does not comply with the requirements of the NBR. The maximum permissible height for a 140mm wide hollow block wall without piers is 0.4m, significantly lower than the Client’s wall which retains approx. 0.8m of the neighbour’s fill. e) Wall B may have rotated from its foundation inadequacy, or from lateral movement from the housing developers retaining wall construction approx. 3m from the wall. In any event the Client’s wall does not comply with the NBR, and hence it is of no value to carry out such an assessment."

In summary, FNB has financed me a house where a large portion of the property was not compliant with the National Building Regulations. I as an FNB customer re**** on you as my bank to ensure the safety of financial interests in purchasing this property.

What are you going to do about this?