FNB only provides a service after a complaint!

FNB you continue to surprise me with systems/processes that are nothing short of stupid. Need to activate my credit card for international use. Called the number on the back of the card only to be transferred to another department, then I got cut off. Really stupid to have a Premier Suite call centre who can only help you with cheque account queries. Everything else, you need to be transferred to somewhere else. So, I called the credit card call centre. Spoke to Ayanda Biyela who activated my first card. Then asked her to activate my second card. I then asked her to reduce the point of sale limit and she advised that she can only do it on one card cos the first cards authorisation is already closed. She can only do it if I call back. I asked to speak to the supervisor, however she advised that Daniele Labuschagne was on a call and could not call me back. FNB do you not think it's really stupid that I am on a call with a consultant who has just authorised my card for international roaming and closed the case/whatever you call it and when I make a request to change the daily limit she tells me I must call back to do that? Is this your definition of customer service? How many calls should I make, how much money should I spend because your systems/people are not capable? It is totally ridiculous! The only time I get any good service is after a complaint. That's the only time you care about customer service. It should not be that way. No point having a premier account. No benefits. I need to downgrade my account since I pay a lot of fees every month for ****py service.