FNB only pretend to care

<p>I have always been very happy and proud to be a client of FNB. Not anymore… I have tried to make a payment arrangements with them and they wouldn’t help me. Then a second person called met to apologise as the first one didn’t offer me what they were supposed to. I talked to the wonderful gentleman and he helped me make an arrangement. I arranged everything so I could hold up my end of the bargain. Within seconds of getting paid they took double what we agreed upon out of my account. I called them, extremely devastated as this push me in a really tough position financially. It was Friday afternoon so obviously no one “could” help me. After insisting to speak with a manager 3 times, he finally took my call. I have explained to him that I need that money immediately as without it my debit orders will bunce and I will lose another R100 per debit order (which has happened, now im out a R100 for mistake on your side). The manager told me he can’t do anything. He can listen to the arrangement calls and see what was discussed and will be able to refund, but to wait as the money they took would be in my account by Monday, the manager would also find and listen to the call recordings but he can help me on Friday. I was very upset as I really needed this treated as a matter of urgency. I advised the manager, it is fine, as long as he calls me on Monday to let me know. Its Wednesday and still no feedback????? no call back . the money they deducted is not even in my account yet. That’s 4 days for a inter account transfer? And to top it off, I accidently pay money into the wrong account and put it in my credit car and they deducted money there was well, there was @900</p> <p>Less than what I paid with more than a R900. No service, no one takes responsibility for what happened. No follow ups, empty promises.</p> <p> </p>