FNB - only helps those that do not require the help.

I tried to purchase my car licence via the FNB app and Navcar. Last year it went through perfectly and was delivered to me timeously. This year all I had to do was renew my licence which I did and they debited my account instantly. Today the courier service dropped off documents without my licence disc. When I queried this with FNB, they said that the licence was 'blocked' since the licence registration number was incorrect. I looked at last year's renewal and the one that came today, and the match perfectly. Do I have no idea what they are going on about. They were too quick to debit my account for the money though. Now FNB tells me to go to a licencing office to sort it out which I feel is unfair since I paid for the service. Secondly I am disabled, and my mobility is not to good. They seriously have no clue who messed up and I am running out of time regarding the grace period given for my vehicle. This is extremely upsetting and I demand this to be corrected ASAP and delivered to me as I refuse to pay another delivery fee because of their incompetence. FNB is becoming a useless bank, which I will be moving away from soon and taking alot of their clientele with me. They have all these fancy apps and claim to be of help, but it is just a plastic show case. They do not know how to do basic banking and help the customers where they really require help. Absolutely pathetic. I want this sorted out!!!! Reach me on ***. If you call tomorrow, ensure it is s after 10am.