FNB only caters for White, Muslim and Jewish people...Not Black MOTHERS... I have had enough of their terrible service!!!!

FNB DOESN'T CARE ABOUT BLACK PEOPLE... THEY ONLY CARE ABOUT THE WHITES, THE MUSLIMS AND THE JEWS because they apparently bring in the money...Trust me, I've done the research, 80% of the black people don't get as much attention and friendly assistance as the other mentioned ethnic groups, which makes them quite pathetic.

As I write this I'm so hurt because I moved banks to join FNB, but much to my depression. I don't know how many times I've had to call them in the past 3 months to dispute an unauthorized debit of R430 and today, they tell me it's way over 40 days even though I reported it a week after the debit went off, that was end June 2020. No one has ever bothered to get back to me about this and I have called them over 7 times. By now, I know no one there cares but my children need to eat and unfortunately I have been retrenched so I need that money.

I still haven't received my debit order reversal from two months ago and your consultants are sending me from pillar to post with no authorized person to approve my dispute, which was over two months ago. I have been retrenched and I have spent hours on the phone with not one person to assist me, no supervisor, manager or anyone in authority. You guys go home to feed your families while us, your customers, are trying to fend for ourselves while you hold our money ransom. This is dispicable and unfair to say the least. I am a mother unable to take care of her hungry children because of you FNB. I HOPE YOU ARE HAPPY with your pathetic service delivery. Again, your consultants SUCK and so do your non-beneficial processes. I want my money reversed TODAY!!!! TWO MONTHS IS A LONG TIME TO BE WAITING FOR A MEESLY R400. I'm posting here again because that's the only way u seem to respond to my queries. I want this done today, no more excuses!!!!

I spoke to Simon who was like a robot telling me about their stupid processes which never helps me. FNB got me standing at Engen not able to pay because they refused to release my money to me and the only time they EVER respond is when their customers come to this platform.

The treatment I got this time was really bad and I'm considering moving banks again and possibly going onto my social media and making this a real petition, as a journalist. I cannot carry on like this, I refuse. I rate them a negative ten, if that option exists. I cannot be holding for 45 minutes twice a week to have one debit order disputed, something they only logged on the 2nd of September, but I called them end June, where's the consideration there...???? Your words like 'escalation' mean nothing to us because you don't follow up and you don't train your consultants accordingly. What kind of circus is that, no supervisor, no manager, not one person of authority...??? I ask again, IS THIS FAIR TO YOU FNB????

This is my second post about this...And you still don't care BECAUSE I'M A BLACK MOTHER TRYING TO FEED HER KIDS ON R400...RIDICULOUS RIGHT? YOU WOULDN'T KNOW BECAUSE YOUR FAMILIES ARE ALL FED DAILY!!!