FNB ONLY CARES ABOUT MAKING MONEY AND NOT CUSTOMER SATISFACTION

Item: FNB (First National Bank)
Rating: 1
Author: Anngelica M

I spoke to a consultant at FNB connect on the 03.01.2019 her name was Rorisang. I advised her that I have been overcharged. The consultant advised me that my query will be escalated to her admin department and that I will receive feedback within 24hours. Today is the 15.01.2019 I have not had feedback. I called the FNB connect call center and spoke to Retshempile who was unhelpful and rude he advised me that he will request feedback from a team leader. I asked if a team leader could call me back, Retshempile advised me that a team leader is unable to call me back.

My query has not been resolved and I have had no assistance from FNB. Their consultants are unhelpful and do not have knowledge of their products. What happened to treating customers fairly and knowing your product?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

15 Jan 2019, 12:23

Good day Anngelica,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply15 Jan 2019, 12:23

Official