FNB Online SUCKS!

The Online banking system is a complete mess. The system will automatically remove a recipient from your recipient list even if you are making regular payments. I have logged a call but they cannot help, I get told it is the way the system works. Folks do not use the Scheduled payment feature on FNB online, the reason is FNB will delete that profile from your list without any notification, yes ****, GONE!!

The only way I could create a scheduled payment was to first load the recipient, then set it up for scheduled payments. So I end up setting myself up for failure. I was told I need to log in regularly and make payments directly to the recipient and not via scheduled payments otherwise the recipient would be deleted after 24 months, So things like Municipal rates, School fees, Internet etc, need to paid manually , that is if I want to keep them as my recipients . That is the BIGGEST LOAD OF BS. Time for a change, ADIOS FNB