FNB Online Secure not available

My FNB credit card is blocked from doing website purchase transactions. What a painful experience - apparently the only people that can help me is FNB Online Secure - where nobody is available to answer the phone. It took me four phone calls and nearly two hours. I eventually got hold of Jeanelle, which was quite arrogant. She explained to me that my card is blocked, and at the same time it is not blocked. When I said I don't understand she got even more abrasive and said that we could sit all day and discuss the issue. I was passed to Gift, which left me hanging for 6 minutes, then came back and said - "OK you can do the transaction now". When asked why I had the problems, his response was "I don't know". When asked to find out why I experienced the problems, he put the phone down. Outstanding service!!!