FNB Online Secure has terrible service

FNB Online Secure has terrible service. After calling several times at 09:45 I finally went through a very angry lady who was quick to say I must to go to istore without even checking if everything is fine with my card. She said if "I cant use my card for itunes online purchase how is it FNB problem" She then dropped my call when I asked if she can check first, if everything is in order my card before she can refer me to istore becuase I was refereed to FNB by istore. She got very irritated and uttered "ahhh" and hanged up. I do not believe that in this day and age FNB still employs unprofessional people who do not have any desire to assist customers. Iam so disappointed and will not not change my bank for FNB.