FNB Online secure chat and assistance is totally useless

FNB Clientcare employees Hlobisile Dhlamini and David Thekson that works on the online app assistance are useless (i'll be starting to naming them all). Constant waiting time, non-sensical generic replies provided to you with not the slightest care given.

As an FNB Premier client, I'm considering moving to another bank as this is ridiculous. All my friends are experiencing the same.