FNB online purchase/balance real time not accurate

Item: FNB (First National Bank)
Rating: 1
Author: Kabotsa R

Hi All, i have made a couple of online transactions on the 1st April 2019 using my bank card details, i am using an easy acc (savings) & do not have an overdraft, everytime i make a transaction i'd double check 1st if there is enough funds available. After depleting my funds, i stopped making purchases in order to avoid the insufficient funds charge amount of R8, at this point i am 100% if i attempt to make a purchase it will decline. Today the 15th April 2019 i am still sitting with a pending transaction of R300 & worried that if i make any deposit my funds will be deducted. Not sure if i am dumb but i also found charges on my statement #ITEM PAID NO FUNDS ( but i made it clear that everytime i made a transaction i double checked 1st if there was enough funds available)

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Replies (1)

FNB (First National Bank)'s replyOfficial

15 Apr 2019, 09:54

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply15 Apr 2019, 09:54

Official