1 reviews | Active since Mar 2009
FNB ONLINE PROFILE
<p>FNB send us a message on 4th May to submit some FICA documents before the 8th. The next day I went to the branch and submit necessary documents. Got home and want to pay our workers. One of our accounts was not on our banking profile anymore. We phoned them, they can't help us via telephone. Went back to the branch, need to setup another profile, they can't link it to our profile again. When we tried to do payments, NO BENEFICIARY WAS LINK, NO HISTORY OF PAYMENTS !!!! WHAT NOW !!!FNB !!!!!!!!!!!!!!!!</p>
Good day Ms. MarianaS
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. MarianaS
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Still no recipients load after more than a month. Our banking account was AGAIN taken of the online banking profile. After TWO days of struggling in the branch it is working again... But we are still waiting for beneficiaries to be loaded.....POOR SERVICE FROM FNB
Still no recipients load after more than a month. Our banking account was AGAIN taken of the online banking profile. After TWO days of struggling in the branch it is working again... But we are still waiting for beneficiaries to be loaded.....POOR SERVICE FROM FNB