JZ
Jackie Z
1 reviews | Active since Jun 2016
25 Apr 2019, 14:58
FNB ONLINE IS USELESS!!
My sister resides in the USA and she can not access her FNB account. Her online banking has been blocked and NO access is aloud. According to FNB she should verify herself by an ATM which she is unable to do. She has sent NUMEROUS emails to FNB with the requested documentation but with absolutely no success!!! They keep on asking her to send the signed form which she sends 100000 times!! I visited the branch with a Power of attorney, but they are not able to help in any way!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
25 Apr 2019, 16:50Good day Jackie van Zyl,
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation you mentioned that your sister had been contacted and that the matter had been resolved.
I do apologize for any inconvenience caused.
Regards,
Hello Peter Complaints Team
***
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation you mentioned that your sister had been contacted and that the matter had been resolved.
I do apologize for any inconvenience caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply25 Apr 2019, 16:50
Official
Good day Jackie van Zyl,
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation you mentioned that your sister had been contacted and that the matter had been resolved.
I do apologize for any inconvenience caused.
Regards,
Hello Peter Complaints Team
***
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation you mentioned that your sister had been contacted and that the matter had been resolved.
I do apologize for any inconvenience caused.
Regards,
Hello Peter Complaints Team
***
JZ
Jackie Z's updateReviewer Update
26 Apr 2019, 11:07Yes, thank you very much! The matter was resolved very quickly after posting my review/complaint.
JZ
Jackie Z's update26 Apr 2019, 11:07
Reviewer Update
Yes, thank you very much! The matter was resolved very quickly after posting my review/complaint.