FNB ONLINE *****

I have had ********** transaction on my account. There was an online purchase made which never needed any verification ie OTB. I escalated the problem to the ***** deoartment immediately. I have to keep calling back at my cost with no concrete answers forthcoming. Its gone nearky a month and still no reversal of the ********** payment. Clearky there is a serious glitch on their securirty system. I am being made to wait whilst there seemx to be a dont care attitude at FNB.