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Solette L

1 reviews | Active since Jul 2016

02 Dec 2019, 15:35

FNB online *****

I have reported an online ***** transaction on my bank account the 26 of November 2019 of 227.33. With in minutes they canceled my bank card and refund me the money back. On the 29th of November 2019, the same online company took 288.30 out of my account again. I phone FNB because I cannot log same company twise. I spoke to 9 different consultants, no we can't help you its still under investigation. I tried to explain this is another transaction, all I get is please phone monday this number *** with this case number ***. It is monday 15.27 I have been phoning ever since 9 this morning no results I get shaved from 1 to another consultant, No one can or will assists me. Nice part is, FNB access department phones me, please pay your access amount on your account within 3 days or legal action will be taken against you. Nice may I should take legal action against the bank for letting the same ***** transaction go through my bank account again after I reported it and tried to report it again Saturday. FNB logo is How can we help you, really is this what help looks like........

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Replies (1)
SL
Solette L's update12 Dec 2019, 11:26
Reviewer Update
I am tired of struggling with FNB, they have blocked my bank account, lists me on the red list for this ***** online ****. I cannot use my bank account but this ***** company can used it again. They have manage to take money out of my account again. How is this even possible. I've cancelled all my debit orders, they still go off out of my account. I've listed this ***** case week after week, they still manage to get into my bank account that is blocked week after week. In the mean time I have to hold on for the call centers for hours with no results at all. I have to dial *** option 2 and end up at ***, and get revers to *** no result. I need to close this account it is to much of a hassel, I don't have the time or money to keep paying for other peoples mistakes. I have taken all my money out of this account, that leaves it now in a minus R 2 372.00 which I am not going to pay. I am not going to pay for penalty fees on transactions I did not authorized. So FNB needs to fix this or loss a client.