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karen.lagrange karen.lagrange

1 reviews | Active since Dec 2016

12 Dec 2016, 09:31

FNB - Online Forex - Terrible service

<p>You order your forex online, you select collection, enter the date, time and select your branch. Don't think for one second this will be smooth sailing. At the Branch on selected time and date to find that my Forex is not ready. Next time I will select Delivery and pay the R200 with a smile just to skip the BAD BAD service at FNB Bayside Mall, Table View.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2016, 10:18
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)