FNB + ONLINE FOREX = TERRIBLE!!!
<p>This is the second time that I am having with FNB when it comes to Forex, this time I ordered Forex online that are very easy and I decided to collect it as you can choose a time and date when it will suit you.... I choosed 12pm @ Sandton City, 11:58 I walked in and the two consultants were busy that fine I was next in line, I waited 32 minutes!!!! My question is why do you choose a time and to do it online if it takes so long!!! Next time I will rather do delivery or go to a bank that do only Forex as this service should be sc****d on the website</p>
Good day Mr. pepler-la-****
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. pepler-la-****
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***