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1 reviews | Active since Sept 2016

06 Jul 2017, 11:03

FNB Online Forex not available since Saturday 1 July 2017

<p>I am a regular FNB online Forex payment user with Reserve Bank authority.</p> <p>Since 1 July the system will not process the application which fails at the code </p> <p>180 invalid nominated bank account product.</p> <p> </p> <p>Beside Carol Magapa from FNB Forex who has been helpful and tried her best to resolve the system matter as well as assit me to do the payment telephonically.</p> <p> </p> <p>I cannot belive that no FNB clients have been able to access the FOREX online payment for almost a week and the problem has not been resolved.</p> <p>I suggest that the Government nationalise FNB first.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2017, 11:31
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)