FNB online Flop, Experts at passing the Buck

We opened a Stokvel account with FNB and were advised that we would be able to access the account information via the FNB website. It seems that the consultants at the fnb branches and at the contact centres don't have a clue how this product works. I made several calls to ***,*** and to *** just for each consultant telling me they cant help. I have spoken with Mfundo, Phoketso, Phindi, Nelson, Floyd, Melisa, Nadia and Celeste and kept going in circles." Speak to Enterprise, speak to business accounts, Speak to Investment accounts, Speak with online banking for individuals, speak to your personal banker it's registered as a "TOA" and would need to have it changed to access the information. FNB please stop selling products that you don't know how it works and then make it the clients problem. All we need to know is how can we access the account information on your website. Why must it be so difficult to speak with someone knowledgeable?