LD
Louisa D
1 reviews | Active since May 2012
20 Oct 2015, 13:10
FNB ONLINE EMPTY PROMISES
We have re-opened and account on the 9 October 2015 spent 3 hours in the bank to get it done. Then we explained that we need to have online banking as we do all payments online and we want to have daily access to the account to trace all actions on the account. We were given 5 days and today it is the 7th day and no response from FNB. I have contacted them 3 time and only received a message that it has been given to the supervisor and they will contact me which also never happened. This is an urgent matter to the organisation as they cannot buy food for the children or pay any accounts. Please help
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FNB (First National Bank)'s replyOfficial
20 Oct 2015, 13:48Hello LouisaMD,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 791004.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 791004.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Oct 2015, 13:48
Official
Hello LouisaMD,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 791004.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 791004.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)