FNB Online electricity

Since moving into my new house a month and a half ago, I have been unable to purchase electricity through the FNB app or online banking. I have logged multiple tickets and called FNB several times. However, my tickets keep getting closed with the status “issue resolved” without anyone contacting me to confirm whether the problem has actually been fixed—which it hasn’t.

On one occasion, a consultant even misled me by saying the ticket was still being worked on and that I would be updated, while in reality the ticket had already been closed. I opened a new ticket, and was told assistance would take three working days. After three days, I received an update saying it would now take five days.

Do you not understand the urgency? I cannot buy electricity online and have to drive to Pick n Pay every time just to purchase it. You are quick to deduct my monthly account fees, but your after-sales service is absolutely unacceptable.