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Sikholiwe M

1 reviews | Active since Aug 2013

17 May 2018, 10:28

FNB Online Devices

Terrible experience with FNB Online. I bought a Fitbit Ionic watch through FNB's online platform in Feb 2018. I used the watch for less than 3 months and it started giving me problems. I went to an FNB Branch to report the issue, where I found their staff clue less on what steps I needed to take. Eventually I found FNB Device support contact number. They arranged pick up of the device on Thursday 26th April. On Monday 04 May I received an SMS that their Repair Centre received my unit, 07 May another sms to inform me that the unit is in Diagnostics, and that was the end of it, no communication thereafter until today. On May 14th I called them to query status, the agent promised to call me back but never came back to me. I am very disappointed with the level of service I have received.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2018, 11:55
Official

Good day Sikholiwe,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Smart Devices for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

SM
Sikholiwe M's update06 Jun 2018, 14:52
Reviewer Update
To this day I am still waiting. Debit order went through for something I can even use. I'm totally dissatisfied with FNB Devices service
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2018, 16:20
Official

Good day Sikholiwe,

I am disappointed to hear that your complaint had not been resolved.

Your complaint had been reviewed and is noted that the device had been sent for an assessment and repairs, however no feedback had been received.

I have escalated your comments to FNB Smart Devices and have requested that they provide an urgent resolution. I will follow up with them and provide you with feedback.

Please accept my apologies for the frustration caused.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one )