SB
Silindile B

1 reviews | Active since Aug 2016

24 Apr 2018, 20:41

FNB online business account opening is a waste of time

FNB is so unprofessional and ***********. From last week my business account is not opened because they keep giving me insufficient information about thedocumets they need. And this morning I've sent them all the documents they required but at 4pm today they telling me about new documents that they need from me and they also requesting for documents I've already submitted and I have an aknowledgement email of receipt after I sent the documents they wanted. I'm fed up now...this has taken too long and now I've lost a funding that i was supposed to receive today because the account is not yet active. They take very long to respond and process. Tomorrow morning I'm going to open a business a count in another bank, I can't deal with these people and their incompetence.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Apr 2018, 09:02
Official

Good Day Busase,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to FNB Business desk and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***