FNB online banking - Terrible!

FNB I’m currently in Ireland and my online banking profile has been deactivated somehow. I have called to have it reactivated about 10 times a day since Friday last week as this is urgent. I keep getting told I will be contacted that day but nothing happens. This is beyond frustrating! Everyone I speak to gives me a different story and I sit on the phone for ages each time - at an international call cost. Please help urgently.