MC
Mohammed C
1 reviews | Active since Jul 2019
02 Jul 2019, 09:36
FNB online banking system glitch
disappointed with their online banking system, did a payment to a beneficiary and the system changed the bank name automatically, they calling it a system glitch, 3 days later and hours on the phone no one at FNB call centre can say why it happened and whats the plan forward.
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Jul 2019, 11:55Good day Mohammed Chothia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply02 Jul 2019, 11:55
Official
Good day Mohammed Chothia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***