FNB Online Banking Service

On Friday the 11th May 2018, I in error selecting the wrong option on a website and was therefore debited the amount of R516.88 off FNB Account. When I phoned the Online Banking Call Center to assist in the reversal I was advised that the systems were offline and they were unable to assist me and that I had to complete and Cheque and Debit Dispute Form and send through to ********** When i did a follow up on Monday 14th May 2008 to do see what the status was I was advised that the form I completed on 11th May 2018 was not the correct form and that I had to complete Cheque and Debit Outstanding Authorization Reversal Request. I then proceed to call back on 18 May 2018 to see if there was any feedback and was then advised that the form that I completed on 14 May 2018 was not the correct form yet again and that I had to fill out a Cheque and Debit Dispute Form.

I am very disappointed with the service that I have received from First National Bank as I have had to transfer money out of my Savings Account to cover the amount that was debited in order not to go into negative and to make sure that all my debit orders go off

I have also requested that FNB escalate this request as I feel that I have been messed around since this incident happened