FNB Online Banking / PayPal

We have a FNB profile for a PayPal account in the name of Baby Hope House but the banking account for the NPO business is with Nedbank. We have had this PayPal account since 2016 and received donations into PayPal on numerous occasions. Funds were deposited on 21 July 2018 and when I tried to access the FNB online banking I received an error message that the username or password was incorrect. I checked this several times with no success. Eventually, after numerous telephone calls and emails I was able to change the password. In the interim the Nedbank debit card which is linked to PayPal expired and I had to renew it. I entered the new card on the PayPal site. Now when I try to log in to FNB online banking I am told that the card and PIN need to be verified. I did this on the PayPal site. However I still get the same error message. I spent a total of about 4 hours at FNB Pinetown on Wednesday where Leeshalan Govender and his supervisor (Sales & Service Manager) Zoliswa Manguana went out of their way to try and help me. Eventually Nobuhle at FNB Online Banking advised that the account was *******ed and had to be deleted. This was done but when trying to register for Online banking again error messages kept coming up. Nobuhle said she would consult with her senior manager and call me back yesterday (Thursday 20 September) as it was 17:30 by then, but I have heard nothing further. Your assistance would be greatly appreciated.