1 reviews | Active since May 2016
Fnb Online Banking no assist line
<p>I tried to make a payment after hours and since there was no assistance after hours, I sent a mail with my problem to the address supp****. It is Saturday morning and all I have received is a mail acknowledging my mail. On Friday afternoon I started phoning and 5 numbers and an hour and a half later, I thought it best to phone the Head in Bloemfontein who resolved the problem in 5 minutes. Online Help is unprofessional and not equipped to deal with any business related query.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
