pP
pierregel P

1 reviews | Active since May 2016

11 Feb 2017, 09:48

Fnb Online Banking no assist line

<p>I tried to make a payment after hours and since there was no assistance after hours, I sent a mail with my problem to the address supp****. It is Saturday morning and all I have received is a mail acknowledging my mail. On Friday afternoon I started phoning and 5 numbers and an hour and a half later, I thought it best to phone the Head in Bloemfontein who resolved the problem in 5 minutes. Online Help is unprofessional and not equipped to deal with any business related query.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Feb 2017, 10:10
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)