1 reviews | Active since Dec 2011
FNB Online banking- limits exceeded
For 6 to 8 months now, whenever I am travelling and using a different internet connection, FNB Online banking gives me a "Limits Exceeded" error even though I am nowhere near the account limits, even when transferring between accounts or to pay listed recipients. Currently I cannot pay SARS VAT or even do a transfer to the credit card. Apparently, I need to call in each time to verify it is me, if I want to use a different internet connection. Or some procedure, where I need to be online on the app at the same time as logged onto internet banking or use the Mobile APP… so I must pay 30 staff members using the mobile app? In December staff members were paid late because of this very issue. All of these solutions are a huge waste of time for all parties, especially myself, the customer. We are in a remote rural area and have 3 different internet connections in case the other is down. Whenever I must change connections, due to circumstance beyond our control I cannot make use of Internet Banking. This defeats the object of internet banking. What happens when I am overseas or at a remote location without telephone connection, with only satellite internet and my banking does not work and I need to make urgent lifesaving payment? No one seems to have the will to find a solution, it is always blah, blah, blah the same stuff, but not a solution. I have called in numerous occasions to Online banking, Premier Banking, my local business manager, but it is always more of the same, and it seems that I know more about how the FNB Online banking system than most FNB managers and staff.
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf with ref : *** and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf with ref : *** and referred to the relevant department who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
