FNB Online Banking Issues

On the online banking app I had my personal and business profile. At some point when we made an enquiry at the bank, the profiles were separated. We struggled to get access to the business profile and after several attempts and visiting the branches, we had to create a new business profile and managed to have access to the business account for online banking.

Functionalities of Instant Accounting were not visible on the profiles. When we log onto the business profile account , it states the functionality is on another account ( assuming the personal). However, when logging on the personal account functionality is not working. We enquired and had calls in the branch as well. We had several attempts and calls to no avail. We were transferred to different divisions Online Banking, Business Banking, in person at the branch and on several calls. It has been 4 months and we still do not have the access to the business banking functions. We just want the functionality to be restored.