DB
Daniel B

1 reviews | Active since Dec 2018

30 Aug 2019, 15:41

FNB Online Banking is Faulty and I dont Recommend Their Services!

I am extremely dissapointed in FNB. I am using their online banking and I want to send money via a ewallet service, I get through all the steps and at the very end it says my limit has been exceeded, even though it hasn't. It gives an option for updating the limit, but when looking at what my current limits are, its all way above of what I am trying to send an the amount is far below the maximum amount for an e-wallet.

Then I tried transferring money from my one account to another FNB account of mine, I receive an error message saying something went wrong and I should contact my team of bankers. I then try to do so also via online banking and when selecting the option to talk to my team of bankers, I receive yet another error message stating something went wrong.

All in all I received 3 different faulty error messages while busy during one session of online banking. I am absolutely sick and tired of FNB. I don't recommend this bank, their online banking is extremely faulty, their ATM lines are always extremely long and their in bank services are really slow.

I will be moving banks.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2019, 08:53
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is  ***

Regards 

 Hello Peter Complaints Team 

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