FNB Online banking (if they can get it working)

I am trying to join FNB (once again) after I tried to join about 2 years ago with FNB not being able to give me an answer on why they cant process my credit card even though they was able to successfully provide me with a credit limit for the card. After that all communication stopped from FNBs side. I tried this year again. I had so many phone call suggesting better packages etc to me. When I finally received the card I followed the instructions to get the card activated. Firstly I needed to go to an ATM and insert the card and the PIN. This is easy enough...yet the ATM responded with an error saying the card is not activated. So to get that done is pretty easy, just log into the app and activate the card only to find out that the app is not active and the way to make this active is to go to the ATM, enter the pin and activate online banking. After numerous calls to private banking as well as the online banking support numbers, it seems like the only solution is go into the branch. I went to Eldoraigne branch and arrived at 12 just find out they are closed, even through their business hours are till one according to the FNB call centre as well as google maps. From past experience client service are usually awesome until they reel you in and become a client after which the service gradually tapers off. If this is the service that FNB provides to new clients I seriously question the capability of providing an enjoyable or at least tolerable experience being a client of this bank.